Results Guarantee & Refund Policy

The PlantarFasciaFix™ Results Guarantee & Refund Policy

We want you to feel confident in your investment. That’s why we offer a Results Guarantee: if you complete the programme as designed and do not experience meaningful improvement in your heel pain, you may request a full refund of the programme fee. Please read the following terms carefully. By purchasing and participating in The PlantarFasciaFix™, you agree to these terms alongside our general Terms & Conditions.

1. Eligibility

The guarantee applies only to purchases of The PlantarFasciaFix™ (Paid Programme) made through our official website. The guarantee is valid for 8 weeks from the date of your purchase (the duration of the programme).

To qualify, you must have:

• Completed all 8 weeks of the programme as designed.
• Followed the recommended daily and weekly exercises, progressions, and load management strategies.
• Used the Goldilocks Zone™ Tracker or equivalent activity logging to demonstrate reasonable adherence (minimum 71% adherence average/week which is equivalent to 5/7 days).

2. Definition of “Meaningful Improvement”

We define “meaningful improvement” as a noticeable reduction in pain and/or an improvement in functional ability (e.g., walking, standing, or light exercise) compared to your baseline at the start of the programme. Improvement will be self-reported by the participant via our Refund Request Form.

3. Exclusions

Refunds will not be granted in the following cases:

• You did not complete the full 8-week programme.
• You did not use the Goldilocks Zone™ Tracker or equivalent activity logging to monitor your progress.
• You significantly deviated from the prescribed programme (e.g., stopped early, modified exercises beyond recognition, or failed to complete weekly progressions).
• Your heel pain is due to a different diagnosis that would not reasonably be expected to respond to this programme (e.g., fracture, systemic illness, inflammatory arthritis).
• You submit a refund request outside the guarantee window (more than 10 working days after your 8-week programme completion date).
• This guarantee applies only to heel pain due to plantar fascia overload. It does not apply where symptoms arise from unrelated conditions or structural pathologies.

4. Online Consultations & Video Calls

Payments made for 1:1 online video consultations are non-refundable. We understand that life happens, so if you need to reschedule your call, you may do so provided you give us at least 48 hours' notice so diaries can be rearranged. If less than 48 hours' notice is provided, or in the event of a no-show, the consultation slot will be forfeited and you will still be charged.

5. Refund Process

To request a refund, you must:

• Contact us to request the Refund Request Form.
• Confirm that you followed the programme in full.
• Provide information on your current symptoms and functional status.
• Acknowledge that you have been advised to consult your GP or healthcare provider for further assessment if heel pain persists (e.g., ultrasound, MRI).

We may request reasonable information to verify adherence (e.g., screenshots of the Goldilocks Zone™ Tracker or equivalent logs). Once received, your request will be reviewed. If approved, we will issue a full refund of the programme fee within 10 working days to the original payment method used for purchase.

6. Limitation of Guarantee

The Results Guarantee applies once per customer and is not transferable. Refunds apply only to the cost of the digital programme. They do not extend to any related expenses (e.g., footwear, supplements, orthotics, devices, consultations, or other external services). We reserve the right to deny a refund if we reasonably believe the guarantee is being misused or abused.

7. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

This version: Last updated April 2026